Refund policy

Last updated: November 1, 2026

Thank you for shopping at edhaon.com. This Refund Policy explains how we handle returns, exchanges, and refunds for products purchased from our store. Our apparel is made to order through Printful (print-on-demand). Please read this carefully before placing an order.

This is practical ecommerce policy text for our store, not formal legal advice.

Made-to-order products

Most items sold on edhaon.com are custom-printed when you order. Because each piece is produced specifically for you, we generally cannot accept returns or offer refunds for change of mind, including wrong size or color preference after the item has been printed, unless the product is defective or we made an error.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered (wrong design, size, or color as shown on your order confirmation), contact us within 14 days of delivery.

Please email support@edhaon.com with:

Your order number
A clear description of the issue
Photos of the product and packaging (and the shipping label if relevant)

Once we confirm the issue, we will offer a replacement or a refund of the product price (and shipping, when the error was on our side), at our discretion. We aim to reply within 2–3 business days (Hong Kong time, HKT).

How refunds are issued

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and may take several business days after we issue the refund in Shopify.

Cancellations

If you need to cancel, email us as soon as possible at support@edhaon.com. We can usually cancel only before production has started. Once Printful begins printing, the order generally cannot be canceled.

Late or missing packages

If tracking shows no movement for an extended period, or the package is marked delivered but you did not receive it, contact us. We will work with our fulfillment partner to investigate and, where appropriate, reship or refund.

Contact

Questions about this policy: support@edhaon.com · https://edhaon.com